Contact
We read every message. There is no ticket system and no chatbot — mail reaches a person.
General enquiries, feedback and bug reports: support@getfbvideo.pro.
Reporting a video that will not download
This is the most common message we get, and it is much faster to answer with three things: the link you pasted, what you saw instead of the download, and whether the video plays for you in a private browser window while signed out of Facebook.
That last check settles most cases on its own. If the video does not play for you while logged out, it is not public, and no downloader can reach it — the troubleshooting guide covers the rest.
Copyright
For copyright matters please use the process set out in our DMCA Policy rather than this address. It lists the details a notice has to contain, and a notice that arrives complete is acted on far more quickly than one we have to reply to first.
Response time
We usually reply within one to two business days. If you have not heard back after that, the message very likely went to spam on one side or the other — send it again rather than assuming it was ignored.